1. Return Eligibility

You can return a product within 14 days of delivery if it meets the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • All included accessories, manuals, and warranty cards are intact.
  • The product is not listed under non-returnable items (see Section 5).

To initiate a return, please contact us at support@thetvhome.com with your order details.

2. Refund Process

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued through:

  • Bank Transfer (for prepaid orders).
  • Store Credit (if preferred).
  • Cash Refunds are not available.

Shipping charges (if applicable) are non-refundable.

3. Exchange Policy

  • If you receive a damaged or defective product, we offer a free replacement within 7 days of delivery.
  • If an exchange is not possible, a full refund will be provided.

4. Return Shipping

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping fees.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used Smart TVs & LED TVs.
  • Items damaged due to misuse or mishandling.
  • Products with missing accessories, warranty cards, or original packaging.
  • Clearance or Final Sale items.

6. How to Request a Return

To request a return or refund, follow these steps:

  1. Email us at support@thetvhome.com with your order number, reason for return, and product images (if applicable).
  2. Our support team will review your request and provide return instructions.
  3. Ship the product to our provided return address.
  4. Once received and inspected, we will process your refund or exchange.

7. Contact Us

If you have any questions about our Refund and Return Policy, feel free to reach out:

📧 Email: support@thetvhome.com
📞 Phone: XYZ